Refund and Returns Policy
Timeframe and Conditions
Refund or Exchange Period: You may request a refund or exchange within 7 days of receiving your order.
Return Conditions:
- Products are faulty, damaged during shipping, or not as described.
- Returned products must be in their original packaging, unused, unaltered, or washed.
Refund and Return Process
Step 1: Please contact us via email: support@gothiccustom.com or through our Fanpage:(facebook.com/thegothiccustom/) from Monday to Friday, 8:00 am to 5:00 pm (GMT+7). Please provide the following information:
- Order ID
- Your name
- Reason for refund or exchange
- Images or videos of the damaged product (if any).
Step 2: Upon receiving your information, we will review and confirm if the product meets the conditions for a refund or exchange.
Step 3:
- For refunds or product exchanges, please return the item to: [6187 Atlantic Ave Long Beach, CA 90805]. We will cover the return shipping costs and typically use USPS services.
- Upon receiving the returned item, we will proceed with the refund or send a replacement product per your request.
Case 1: Refund
If you prefer a refund, we will process it within 1 business day. The refund amount will be credited to your account depending on your card issuer.
Case 2: Replacement Product
We will promptly produce a replacement product for you. The production and shipping time for replacement products can be found on our shipping policy page at https://gothiccustom.com/shipping-policy/. The shipping cost for replacement products will be covered by us.
Change of Mind
If you wish to return a product without any faults or issues within 7 business days, you may do so. In this case, you will be responsible for the return shipping costs.
Contact Us
If you have any issues or questions regarding our Refund and Return Policy, please contact us via email: support@gothiccustom.com or through our Fanpage: (facebook.com/thegothiccustom) from Monday to Friday, 8:00 am to 5:00 pm (GMT+7).