Frequently Asked Questions (FAQs)

1. How do I place an order on Gothic Custom?

• Select Product: Visit the homepage or product category page on our website. Browse through the products and select an item you wish to purchase.
• Choose Size and Color: Some products are available in multiple sizes and colors. Choose the options that suit you before adding to the cart.
• Add to Cart: Click on the “Add To Cart” button to add the selected item to your shopping cart.
• Review Cart: Before proceeding to checkout, review your shopping cart to ensure all items are correct. You can also adjust quantities or remove any items if needed.
• Proceed to Checkout: After reviewing the cart, click on the “Processed to Checkout” button. You will be directed to the checkout page to enter your personal information and shipping address.
• Choose Payment Method: Select the payment method that suits you. We support payments via credit card and PayPal.

2. Where can I find Gothic Custom’s policies?

Our policies are provided to ensure transparency and fairness to our customers. Below are the links to important policies:

• Refund and Return Policy: Please visit here for detailed information on our refund and return process.
• Shipping Policy: Check here for details on shipping methods, delivery times, and associated costs.
• Payment Options: Read detailed information about accepted payment methods here.

3. How do I track my order?

Once your order is confirmed and shipped, you will receive a confirmation email with tracking information. If you wish to track your order online, you can use the “Tracking Items” feature on our website. Please visit order tracking page and enter your order number to track the shipping status.

If you have any other questions or concerns, feel free to contact us via email: support@gothiccustom.com or through our Fanpage: facebook.com/thegothiccustom/ (Monday – Friday, 8:00 am – 5:00 pm GMT+7).